This privacy notice tells you what to expect when Ian Hirst collects and uses personal information.
References to “we” or “us” are to Ian Hirst, a company individual living at 49 Rutland Road, Westwood, Nottingham. NG16 5JQ who is the controller of any personal data processed as described in this Privacy Policy.
POLICY OVERVIEW
In general terms we retain only the information we need to sell our house. Notably, Name, Address, Solicitor details and contact details including email and phone numbers but other associated information relating to email opens and reads is recorded too.
LAWFUL BASIS FOR PROCESSING
All personal information we gather is processed in accordance with applicable data protection and ancillary laws. We use the information you provide to us, or to us either direct or via our agents
- in meeting specific requests, you have made of us, for example – the supply of services or information
- in performing a contract with you to deliver our services
- in meeting our legal obligations
- for our legitimate house selling purposes
Our Legitimate House selling purposes include: –
- offering products and services to you or your business. (You have the right at any time to request that we do not contact you for this purpose or to limit how we contact you)
- enhancing, personalising and improving our communications and services we provide
- determining the effectiveness of promotional campaigns
- asking you for feedback on the products, services or support you received from us
- meeting contractual obligations to any agent of services we provide or use
- improving web site security, identifying and prevent potential fraud or data theft
We may when needed to fulfil these purposes share your information with delivery partners, agents, sub-contractors and persons representing the buyer
Information we hold, for example information within email correspondence, may be transferred to or through other countries, with adequate levels of protection.
Any personal information we collect is stored securely until a time it is no longer required or has no use. You have, at all times, the right to:
- to request access to personal data relating to you and have it provided in a structured machine-readable format;
- to restrict the processing, rectification or erasure of your data (subject to other conditions);
- the right to object to our processing of your data and the right to withdraw your consent to our processing where relevant.
For data protection purposes we may need to verify any instruction to modify or change personal data held originates for the person to whom the data relates.
CHILDREN
We strongly believe in protecting the privacy of children. In line with this belief, we do not knowingly collect or maintain personal information from persons under 13 years of age, and no part of our websites are directed to persons under 13 years of age. If you are under 13 years of age, then please do not use or access the Website at any time or in any manner. We will take appropriate steps to delete any personal information of persons we believe to be less than 13 years of age. This house is only offered for sale to those over 18 years of age.
DISCLOSURE and SHARING OF YOUR INFORMATION
We do not sell our data but we may on occasions share individual or small group data with subcontractors and agents to ensure delivery contracts are fulfilled, for example marketing agencies, solicitors and conveyancers
We may disclose your personal information to third parties when permitted by law including:
- with your consent
- to our agents in order for them to help us provide our services to you, this includes:
- our marketing agencies, solicitors and conveyancers
- our provider of file storage and communications services when you contact us
if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
OUR WEBSITES
General Information
Our websites do not collect any personal identifiable information other than that you may specifically supply via the web site forms. We only use necessary cookies so you will not be offered opt in/out options.
WordPress
We use a third party service, WordPress.com, to publish our websites. These sites are hosted on third party servers. We do not allow posting of comments or feedback and no general user information is stored. When we run open events booking information collected via the web site forms is sent to us and not stored our websites.
Web site browsing and Cookies
Our web sites only use essential cookies. These improve the users experience when visiting the web site. We do not collate or analyse cookie data and no personal identifiable information is contained within them. More information can be found in our Cookies Policy.
Website Security
Our web sites use multiple third party services to help maintain their security. To deliver this security they log and process the user name, password and IP addresses of visitors or computers that log in or try to log in. This information is retained for 8 days from last log in or log in attempt. For repeated unauthorised log in attempts in details are retained indefinitely.
Adverts and Sponsored Website Links
Our websites do not contain direct third party sponsored links or adverts. If any such links are found do not follow them but advise us so we can investigate further.
We cannot be held liable for any damages or implications caused by visiting any external links. We may on occasions provide links to third party websites that provide addition information and or resources. We do not receive any payments for doing this
External Website Links
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Our websites contain links to external websites. We keep third party links to a minimum and where included strives to ensure they are safe and relevant be aware that we have no control over the privacy policies operated by these linked sites. We accept no liability for the privacy policies of these sites or for the treatment of information provided by you to or on such sites. Links can change and can come corrupted so visitors to this web site should take care when opening any external link. If any links are found to be corrupt damaged or in anyway misleading please notify us.
We cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Our website, newsletters and marketing campaigns may contain links to third party social media platforms.
Communication, engagement and actions taken with and through these are on the terms and conditions and privacy policies of the respective social media platform. Users are advised to use social media platforms with due care and caution in regard to the content of any messages posted and the disclosure of their own personal details.
Our websites may also use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your own social media platform account.
We share information and website links through a range of social media platforms. Some social media platforms shorten lengthy website addresses to an abbreviated code like structure; for example this web site’s address could become http://ow.ly/wVidI. Users are advised to take care and use good judgement before clicking any shortened website addresses published on social media platforms. These links can change and can come corrupted. We cannot be held liable for any damages or implications caused by visiting any shortened links.
Telephone Calls and Enquiries
When calls are made to our mobile phones we collect Calling Line Identification (CLI) information and where left recordings of voice mail messages. We use this information to provide answers to your questions and enquiries including where appropriate course information and price quotes. This information is retained by us until we have responded to your enquiry. Where email information is provided in the course of the telephone conversation this is recorded and may be used to confirm or provide information to you. The content of telephone enquiries may be transferred into email correspondence and retained as below.
Our telephone numbers are listed with the Telephone Preference Service. We do not make nor accept unsolicited sales calls. We report unsolicited sales calls to the Telephone Preference Service, who in turn may pass them to the Information Commissioners Office (ICO).
EMAILS
Email sent to us, including any attachments, are monitored and blocking software used to prevent the delivery of viruses and/or unsuitable materials.
All emails sent to us and the information within is recorded and stored. We use the information provided to reply to your enquiry and for future correspondence that relates to it. We call this transactional email.
When we send transaction emails they are routed through third party service providers. These service providers track and retain delivery information. We vet the privacy and security policies of these providers before use. We make every effort to ensure the delivery chain is secure this cannot be guaranteed.
We keep details of email correspondence for up to 3 years or until no longer needed.
DATA STORAGE
Data is securely stored at our home. For example web, email, telephone and back up storage providers also store, securely, copies of this data and in multiple locations. Most data is stored within Europe but some service providers, for example Microsoft and Google, and Video Conferencing Platforms may transfer data outside of Europe. Our service providers systems comply with UK data protection legislation and the standards needed when data is transferred outside of Europe
Complaints and Queries
We strive to perform to high standards when collecting and using personal information. We treat any complaints we receive seriously. If you believe our collection or use of information is unfair, misleading or inappropriate please let us know and we will strive to remedy the situation as quickly as possible. We retain any complaint or improvement information for 12 months or where received by email in line with our email retention time limits.
SUBJECT ACCESS REQUESTS (SAR)
If you require details of the information we hold about you may request the same through a subject access request. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need by telephone or by email.
You may also request a formal hard copy of the personal information held about you by us To access this information please put your request in writing and send it to our address as detailed at the bottom of this policy
If we do hold information about you we will be pleased to:
- give you a description of it
- tell you why we are holding it
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form
If we do hold information about you or the information we hold is incorrect, you can ask us to correct any mistakes. We does not charge for reasonable subject access requests. We reserve the right to make reasonable charges in respect of any request that is manifestly unfounded or excessive.
FREEDOM OF INFORMATION REQUESTS (FOI)
We are a private individual and outside the scope for FOI requests. To protect the privacy of service users and stakeholders we do not process third party freedom of information requests.
HOW TO CONTACT US
We can be contacted by telephone, email or alternatively write to use at
Ian Hirst
49 Rutland Road
Westwood
Nottingham
NG16 5JQ
